FAQ

Frequently Asked Questions (FAQ)

Ordering

Q: How do I place an order?
A: Simply browse our collections, select your favorite item, and click “Add to Cart.” Follow the checkout steps to complete your purchase securely.

Q: Can I change or cancel my order?
A: Orders can be changed or canceled within 12–24 hours of purchase. Please contact us as soon as possible for assistance.

Shipping

Q: How long does shipping take?

  • Processing time: 1–3 business days

  • Shipping time: 5–12 business days (depending on location)

Do you provide tracking?
A: Yes! Once your order ships, you’ll receive a tracking number so you can follow your package every step of the way.

Do you ship internationally?
A: Yes, we ship to many countries worldwide. Shipping times may vary based on your location.

Products & Personalization

Q: Are your products good for gifts?
A: Absolutely! Our products are carefully selected to be meaningful, unique, and perfect for gifting.

Q: Do you offer personalized or custom items?
A: Yes, we offer personalized gifts on select products. Be sure to double-check spelling and details before placing your order.

Returns & Refunds

Q: What is your return policy?
A: If you’re not satisfied with your order, you can request a return within 14–30 days of delivery. Contact us and we’ll guide you through the process.

Q: What if my item arrives damaged or incorrect?
A: We’ll make it right. Please contact us with photos of the issue, and we’ll send a replacement or refund.

Payments & Security

Q: Is my payment information secure?
A: Yes. We use secure checkout systems to protect your personal and payment information.

Q: What payment methods do you accept?
A: We accept major credit/debit cards and other secure payment options available at checkout.

Customer Support

Q: How can I contact you?
A: You can reach us anytime through our contact page or email. We aim to respond within 24 hours.

Q: What if I have a problem with my order?
A: Don’t worry — we’re here to help. Contact us and we’ll resolve the issue as quickly as possible.

Still Have Questions?

We’re always here to help make your experience smooth and stress-free.

Ever Charm Gifts — where every gift is made with heart. ✨